Athlete Knowledge Base
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By John1 author34 articles
- Video Playback IssuesThis article helps to address video playback issues like freezing, lagging, pausing or audio issues in on-demand and live workouts
- Connecting A Power Meter for Power/Cadence and a Smart Trainer for Resistance ControlThis article describes how to connect a power meter and smart trainer independently.
- I want to update/access my account informationThis article will help you update account information like FTP, weight and workout history as well as how to connect to 3rd party apps
- How to Connect to Final Surge, Training Peaks, and StravaThis article provides guidance on connecting to third party apps like Today's Plan, TrainingPeaks and Strava
- Accessing Workout HistoryThis article shares guidance on finding and reviewing your workout history and workout files.
- Uploading or downloading a Workout FileThis article describes how to push workout files up to the 3rd parties you've connected to or download it to your computer
- Uploading files to Garmin ConnectThis article provides guidance on uploading files to Garmin.
- ERG Mode and Resistance ControlThis article helps explain how Velocity operates outside of ERG mode and how trainer resistance will work.
- iPad App Crash
- Velocity Cycling App for iPad and iPhone
- Apple TV
- What is the Battery Gauge?The Battery gauge is grounded in the W-prime methodology which helps you understand the cost of efforts over your threshold.
- Software Update Won't Finish or the Update Bar Won't Clear OutThis article provides guidance on navigating a software update that won't finish.
- Garmin HRM or HR Strap Not ConnectingThis article helps to address HR strap connection issues.
- Advanced Cache Clearing: Update Bar Gets Stuck, Update Won't Finish, or Having Trouble Logging Into Velocity Including Getting a Blank/Black ScreenIf you're having trouble logging into your account, here's a detailed description of clearing your local cache.
- Microphone and Camera Activation and ControlHow to control your camera and microphone during live classes.
- Scoring, Leaderboard, and GamificationWe're all a little competitive, so here are the rules of the game to help clarify how the gamification and scoring work.
- Reconnecting Devices While Staying in a WorkoutYou can easily re-pair your devices without leaving a workout
- Reconnecting or enabling video and audio connection while in a workoutYou don't have to leave the workout to reconnect your video (and audio...it's the same stream).
- Accessing and Using Stream ModeYou can now make Velocity a transparent overlay that runs atop your favorite streaming media: sports, news, movies, and shows.
- Advanced Camera/Microphone Access and PermissionsIf your camera isn't connecting or you aren't getting a response when you click on it, you may need to grant permission to Velocity.
- Checking Your Internet ConnectionIf you think you may have a bandwidth issue or are curious about signal strength in your training space, here's how to test it.
- Cancelling Your AccountCancelling your membership or subscription is easy and quick, so please follow the directions below.
- Testing Resistance ControlHere's the best way to get a baseline of whether your trainer is controlling resistance.
- Can't hear the Coach or other athletesIf you're having trouble hearing the coach or other athletes, there are a couple of quick things to check...
- Success Tips for Training in ERGSome tips and tricks to ensuring a great workouts and ramp tests
- Activating Aero Analysis ToolThis article guides you how to turn on and use the integrated aero analysis feature.
- Booking a MeetupYou can now self-schedule a workout or course ride with a group of friends, and meetup a the day and time which meets your schedule.
- How to Connect Your DevicesInstruction on getting your different bluetooth devices connected to the Velocity Platform
- Troubleshooting Device Connection Issues
- Connecting Power PedalsHow to connect pedals that may be reporting single pedal data or not being identified
- Connecting a Power Meter, Power Pedals or Crank Based Power MeterThis article describes how to connect a power meter (pedals, crank or hub) as the power source with or without a smart trainer.
- Friending or Connecting Audio and Video With Other RidersBeing social with other riders is part of the fun, so this article shows you how you can see and hear them.