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Athlete Knowledge Base
Athlete Knowledge Base

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Video Playback IssuesThis article helps to address video playback issues like freezing, lagging, pausing or audio issues in on-demand and live workouts
Connecting A Power Meter for Power/Cadence and a Smart Trainer for Resistance ControlThis article describes how to connect a power meter and smart trainer independently.
I want to update/access my account informationThis article will help you update account information like FTP, weight and workout history as well as how to connect to 3rd party apps
How to Connect to Final Surge, Training Peaks, and StravaThis article provides guidance on connecting to third party apps like Today's Plan, TrainingPeaks and Strava
Accessing Workout HistoryThis article shares guidance on finding and reviewing your workout history and workout files.
Uploading or downloading a Workout FileThis article describes how to push workout files up to the 3rd parties you've connected to or download it to your computer
Uploading files to Garmin ConnectThis article provides guidance on uploading files to Garmin.
ERG Mode and Resistance ControlThis article helps explain how Velocity operates outside of ERG mode and how trainer resistance will work.
iPad App Crash
Velocity Cycling App for iPad and iPhone
Apple TV
What is the Battery Gauge?The Battery gauge is grounded in the W-prime methodology which helps you understand the cost of efforts over your threshold.
Software Update Won't Finish or the Update Bar Won't Clear OutThis article provides guidance on navigating a software update that won't finish.
Garmin HRM or HR Strap Not ConnectingThis article helps to address HR strap connection issues.
Advanced Cache Clearing: Update Bar Gets Stuck, Update Won't Finish, or Having Trouble Logging Into Velocity Including Getting a Blank/Black ScreenIf you're having trouble logging into your account, here's a detailed description of clearing your local cache.
Microphone and Camera Activation and ControlHow to control your camera and microphone during live classes.
Scoring, Leaderboard, and GamificationWe're all a little competitive, so here are the rules of the game to help clarify how the gamification and scoring work.
Reconnecting Devices While Staying in a WorkoutYou can easily re-pair your devices without leaving a workout
Reconnecting or enabling video and audio connection while in a workoutYou don't have to leave the workout to reconnect your video (and audio...it's the same stream).
Accessing and Using Stream ModeYou can now make Velocity a transparent overlay that runs atop your favorite streaming media: sports, news, movies, and shows.
Advanced Camera/Microphone Access and PermissionsIf your camera isn't connecting or you aren't getting a response when you click on it, you may need to grant permission to Velocity.